TÁSTÁIL TEOIRICE TIOMÁNA OIFIGIÚIL AN RSA

Coronavirus (COVID-19) and the Driver Theory Test

Coronavirus (COVID-19) and the Driver Theory Test

Additional Safety Protocols

Please note we have added some additional protocols in the Driver Theory Test Testing Centre to allow for a safe social distancing and other safety measures between candidates and staff:

  • All candidates are required to wear a mask/face covering at all times in a Driver Theory Test Centre. This is a mandatory requirement to protect both candidates and staff.
  • Candidates will also be allowed to wear gloves.
  • Face masks/covering, or gloves will not be not be provided in the Test Centre.
  • You will be asked to safely remove the mask (temporarily) to verify your identity as part of the check in procedure.
  • Hand sanitiser will be available in the Test Centre.
  • All workstations, lockers and any areas that candidates are in contact with, will be wiped down after each candidate to ensure cleanliness of the Test Centre and individual workstations.
  • Prometric will provide a safe physical distance between candidates and staff at all times in the Driver Theory Test Centre including in the waiting area, check-in area and testing station.
  • To comply with this requirement, some candidates may be required to wait outside for a small period of time before entering a Test Centre.
  • All testing stations will have a minimum 1M+ of physical distancing between candidates and have high side and front partitions of 1.2M to provide complete separation from each candidate.
  • For further details of how the testing process will be managed to incorporate new COVID-19 measures, please see our Frequently Asked Questions below.

Frequently asked Questions for Resumption of Services June 2020

Yes, all candidates are required to wear a mask/face covering at all times in a Driver Theory Test Centre. Face masks will not be provided in the Test Centre.

If you require an exception to this requirement please call 1890 606 106 to discuss with the team.

If you are experiencing Covid-19 symptoms on the day of your test appointment or at any point in the previous 14 days, you must not attend for your appointment.

Please use our Reschedule/Cancel page or call 1890 606 106 to reschedule your appointment. You will not lose your test fee and a test will be rescheduled for you.

Contact tracing will be initiated following you confirmation of COVID 19 by the HSE. You can call HSELive on 1850 24 1850 for further guidance.

A booking for a Driver Theory Test may be made via our Cuir do Thástáil Teoirice in Áirithe or by telephone at 1890 606 106.

All available appointments are visible online via  Cuir do Thástáil Teoirice in Áirithe. Any candidates who had appointments on the suspension of the service were rescheduled in the earliest available slots, so some locations may have longer waiting time than others.

Additional appointments are added frequently so please check Cuir do Thástáil Teoirice in Áirithe for more information or call 1890 606 106 for assistance with finding a date and location near to you.

If you feel unwell on the day of the test or display Covid-19 symptoms, you can contact us at 1890 606 106 and the test will be rescheduled to a later date free of charge.

Due to social distancing and requirements for seats for waiting customers we do not allow anyone to wait in the Test Centre other than customers.

Due to the social distancing requirements, normal daily capacity will be considerably reduced. We will open additional days including Saturdays, (at some centres) and extended hours to allow additional capacity for appointments.

Please comply with the driving distance restrictions as part of the phased approach to reopening Ireland. Theory Test Centres will re-open as part of Phase 2 which is currently arranged for the 8 June. During Phase 2 please adhere to the government’s travel restrictions.

You should already have been assigned another date, please check your email for information about a future appointment date. If you have not received an appointment please visit theorytest.ie for further information or contact the Driver Theory Test Service at 1890 606 106.

Customers can continue to book a Driver Theory Test online via Cuir do Thástáil Teoirice in Áirithe or by calling 1890 606 106. Walk-in appointment is not a facility offered as part of the Driver Theory Test service.

Additional time, recorded voiceovers in English and other languages and ISL video clips are currently available to customers who require assistance. The options can be booked via Cuir do Thástáil Teoirice in Áirithe or by calling 1890 606 106.

In-person assistance services such as translators, reader recorders and dyslexia support professionals will remain suspended until government guidelines allow the service to resume.

All Driver Theory Test Centres comply with workplace safety protocols and provided such persons meet the particular requirements as set out in HSE Guidelines relating to themselves then it is safe to attend for a Theory Test.

Yes – strict rules in compliance with Government Return to Work Safely Protocols are in place in each Driver Theory Test Centre. These cover, among other matters, social distancing, sanitary facilities and cleansing of facilities including computer test stations.

Hand sanitiser will be available at all Test Centres.

Customers will be instructed to place personal belongings in a locker. Each locker will be cleaned with antibacterial wipes between each candidate use. Customers will maintain possession of the locker key and the ID and asked to take a seat in the waiting area.

Customer information sheets have been posted on the notices area of the Test Centre so customers will no longer need to handle these documents. Customers will be asked to place the ID (open on the picture page if a passport) into a plastic pocket provided and onto the desk for inspection by the Test Centre Administrator.

The local Test Centre Administrator (TCA) is responsible for making sure protocols are adhered to, this will be supported by inspections by the Driver Theory Test provider Prometric. At a national level, the Health and Safety Authority will monitor compliance.

Staff training and induction has been arranged as part of Test Centre readiness – this will include training on new protocols and use of PPE. A training video has been created which covers the cleaning procedures required at all test centres to ensure all staff are up to date on sanitisation requirements. This will be delivered via online training module and assessment.

Theory Test Centres will have a one-way entry and exit system where possible in the candidate flow to minimise contact between candidates and staff.

Customers may wear gloves and/or a face covering while attending for your appointment in the Test Centre, however, these must be brought with you to the Test Centre.

Face masks/covering or gloves will not be not be provided in the Test Centre. You will be asked to safely remove the mask (temporarily) to verify your identity as part of the check-in procedure.

It is recommended that all customers wear a face covering at all times in a Driver Theory Test Centre to ensure the safest possible environment for customers and staff.

Hand sanitiser will be available in the Test Centre, at test stations and at other points of contact for customers. Test stations, lockers and all contact areas will be wiped down after each customer.